Our Service for you

Their satisfaction is our most ambitious goal, for this reason we offers you a service beyond the normal measure goes.

• Right of revocation and conversion within 4 weeks
• Telephone Customer Service (Monday Friday 10-16 o'clock)
• 24 hours Customer Service by email and fax
• 3 years warranty on all articles bought by us
• Only qualitatively high-quality goods (no cheap products)
• Very more surely and absolutely confidential data security
• Job status in your account always up-to-date callably
• On-line transmission pursuit over DHL Express (dhl.de)
• Neutral sender and remittee

Kundenservice

E-Mail/fax - answer within a working-day
The answer of all E-Mail 's or faxes lasts maximally a working-day (Monday Friday 10-16 o'clock).

Treatment of complaints within a working-day
Complaints and complaints are answered within a working-day (Monday Friday 10-16 o'clock) and worked on as far as possible.

Treatment of goods returned
Goods returned are credited at the latest 7 days after receipt and/or again delivered in case of a conversion. Please you note that with credit cards the credit note becomes visible on the next monthly account statement if necessary only.

As are not anonymous
Even if you know us not personally, we would not like to hide ourselves before you behind the medium Internet, you are finally knowledge with whom you it do to have.